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ITUP Summary of CHCF’s Medi-Cal Survey

This is an excellent overview of Medi-Cal on the cusp of reform. In general, current enrollees are happy with the program except for access to specialists. On the other hand most prospective enrollees are either uninformed about Medi-Cal or have negative perspectives about it.  This summary highlights the needs for both program reforms and a major educational campaign about the program’ eligibility and benefits.

Good news

  • 90% of enrollees think it’s a good program
  • 80% think it covers the care they need
  • 70% think it provides access to high quality care
  • 80% thought enrollment was easy
  • 75% enrolled in the county welfare office
  • 80% had easy access to primary care doctors
  • 50% had access to evening appointments and 1/3rd to weekend appointments
  • 70% used the private doctor’s office for their care and a quarter used the community and county safety net clinics

Not such good news

  • 55% thought the waits in county offices were too long
  • 30% thought the application was too long
  • 50% would prefer to enroll online, by mail or by phone, and many were unaware of this possibility
  • 30% had difficulties accessing specialists
  • It was twice as hard for Medi-Cal enrollees to have access to a primary care doctor and three times as hard to have access to specialists as for those with other coverage
  • 50% of those in fair to poor health had difficulties accessing a specialist
  • 30% had problems accessing care due to cost
  • Only 15% want to use safety net clinics for their care
  • Medi-Cal patients (whether in good or poor health) used ER’s more than twice as much as those with other insurance
  • Non-Latino whites reported three times worse problems accessing care than did Latinos
  • A third of the newly eligible don’t know enough about the program to have any opinion about it
  • 30% of the newly eligible believe Medi-Cal provides access to high quality care
  • 40% of the newly eligible believe Medi-Cal covers most care that people need
  • 30% of the newly eligible think they will qualify for Medi-Cal
  • 30% of the newly eligible think applying for Medi-Cal is easy
  • 35% of the newly eligible think they know how to apply for Medi-Cal
  • 30% of the newly eligible want to apply at the county offices while 70% want to apply elsewhere
  • 25% of the newly eligible for the Exchange want to apply at the county offices while 75% want to apply elsewhere (mostly on line)
  • Only half of current enrollees and those newly eligible for Medi-Cal are comfortable with on line enrollment
  • Half of the newly eligible for Medi-Cal want to talk to someone in person when they have questions, 40% on the phone and only 20% want to look for answers on line.

N.B.  We rounded these numbers for the reader’s ease.

ITUP\'s Summary of CHCF\'s Medi-Cal Survey ITUP\'s Summary of CHCF\'s Medi-Cal Survey.pdf

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