Covered California is Showing Extraordinary Levels of Consumer Interest and Important Improvements in Service
|October 16, 2013||Posted by Lucien Wulsin under Blog||
Nearly 1.6 million unique users checked out the web site, www.coveredca.com. Close to 95,000 applications were started since its opening on Oct. 1, 2013. Approximately 105,000 calls were made to its Service Center, with average phone wait times now down to less than 2 minutes.
|Weekly Report||Oct 1-5||Oct. 6-12||Cumulative
|Unique visits to CoveredCA.com||986,705||602,539||1,589,244|
|Total call volume to the Service Center||59,003||45,785||104,788|
|Average wait time||15:08*||1:55|
|Average handling time||16:48||14:36|
The training and deployment of enrollment assisters from community agencies, agents and brokers and county eligibility staff is proceeding quickly with many more assisters in the training and certification pipeline.
|Enrollment Assistance Program||Certified Oct. 1-12||Certification in Progress
|Certified Enrollment Counselors||279||3,824|
|Certified Insurance Agents**||1,295||3,382|
|County Eligibility Workers||5,287||5,421|
Source: CoveredCa.com (October 15, 2013)