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Covered California is Showing Extraordinary Levels of Consumer Interest and Important Improvements in Service

Nearly 1.6 million unique users checked out the web site, www.coveredca.com. Close to 95,000 applications were started since its opening on Oct. 1, 2013. Approximately 105,000 calls were made to its Service Center, with average phone wait times now down to less than 2 minutes.

Weekly Report Oct 1-5 Oct. 6-12 Cumulative

 

Unique visits to CoveredCA.com 986,705 602,539 1,589,244
Total call volume to the Service Center 59,003 45,785 104,788
Average wait time 15:08* 1:55  
Average handling time 16:48 14:36  

 

The training and deployment of enrollment assisters from community agencies, agents and brokers and county eligibility staff is proceeding quickly with many more assisters in the training and certification pipeline.

 

Enrollment Assistance Program Certified Oct. 1-12 Certification in Progress

 

Certified Enrollment Counselors 279 3,824
Certified Insurance Agents** 1,295 3,382 
County Eligibility Workers 5,287 5,421

 

Source: CoveredCa.com (October 15, 2013)

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