Covered California Starts Strong
|October 8, 2013||Posted by Carolina Coleman under Blog||
Earlier today Covered California released statistics regarding web hits, call volumes, and applications for the first week of open enrollment. The website had close to 1 million visits and the service center received 59,000 phone calls, resulting in over 16,000 applications completed.
Website and Service Center Weekly Report: Oct.1-5
|Unique visits to CoveredCA.com||987,440|
|Average wait time||15:08 *|
|Average handling time||16:48|
|Applications completed with household eligibility determined||16,311|
|Number of Californians determined eligible for coverage||28,699|
|Small Business Health Options Program businesses registered as of 10/8/2013||430|
|*Average wait time was reduced to less than four minutes by Friday, 10/4/2013.|
In a press release, Covered California quoted consumers who were thrilled to successfully enroll in coverage. Various media coverage has featured similar examples of Exchange customers, such as
http://www.washingtonpost.com/business/economy/california-aggressively-pushes-health-care-law/2013/10/07/7da2dc0a-2cbf-11e3-97a3-ff2758228523_story_1.html and http://www.latimes.com/health/healthcare/la-fi-obamacare-california-launch-20131002,0,4856547.story
While the website has experienced challenges and the call center was initially overwhelmed with inquiries, many people have been able to access the application and receive eligibility determinations. These are encouraging numbers for just five days of open enrollment.